Course Certified By:

Introduction

Policies and procedures is an essential tool to achieve corporate goals and objective.
Policies is very diversified in nature and contain broad concepts of business weather Procedures is more detailed and particular.
This course includes writing procedures to translate policy into 'action', and techniques for ensuring that policies and procedures are accepted by those who use them.
In addition, consultation and communication strategies will be addressed. The program is experiential in nature, using Case studies.

Objectives

At the end of this course trainees will be able:
• To appreciate the need for establishing new policies and procedures, as well as reviewing and revising existing ones.
• To have a clear understanding of the principles, guidelines, formats and writing styles of effective policies and procedures.
• To have an understanding of policy and procedure implementation techniques, including communication and training strategies.
• To identify the necessity for having organizational policies and procedures.
• To understand the differences between policies and procedures.
• To understand the link between an organization's values and its policies and procedures.
• To identify the relation between having effective policies and procedures with the overall performance of any organization.
• To learn the process of writing effective policies and procedures and its formats and writing styles.
• To understand the necessity of regularly updating and revising policies and procedures.

Who Should Attend?

Staff responsible for writing policies and procedures as part of their job

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm